Please contact our Returns Department (email contactus
@emistliquids.com) within forty-eight (48) hours upon receiving your package if an item is received damaged or has been incorrectly shipped by us. Your order will be considered as correctly closed without any issues if no attempt has been made to contact our Returns Department within 48 hours.
Due to hygiene reasons, we are not able to accept returns of any eLiquid whether it is unopened, un-used or remain sealed unless we have sent you incorrect eLiquid in your order. we do this to prevent tampering with our product and protect YOU - the end user.
Please keep in mind that taste is subjective! If you are trying a new flavour, please purchase a 10ml bottle before committing to a 30ml or 60ml bottle just to be safe.
That being said; if something is not right, please let us know! We want to make sure you are happy with our Vape Juice - If you are not completely satisfied, send us an email and we will see if there is anything we can do to address the issue.
- If returning an e liquid to us due to an error on our side in picking your eLiquid(s), our policy is to cover the cost of Postage Delivery Only.
- We only compensate postage cost of returns by adding eLiquid to the same value or more.
- The customer is responsible for covering the initial cost of the return postage until we reimburse as above.
We are focused on continuous improvement of our products and customer service, so we welcome all your comments, questions, thoughts, or suggestions, and we especially want to hear about any problems you might be having with our products.
Please visit our feedback page to submit your feedback, it will help to improve the experience of future customers, so don't hesitate to let us know how we can serve you better.
NOTE: we offer no refunds on any products designated on this website as non-returnable.